Login: We recommend that you create a login before you create your first ticket. Registering as a user allows you to see the status and history of all your tickets in one convenient location. At this time, single sign-on with your WUSTL key is not supported but may be something we add in the future.
Please note you do not need to be a logged-in user to submit a ticket. Your email address will be required and our staff will contact you if additional information is needed. For replies, you can simply respond to the email you receive.
Ticket Forms: There are several ticket forms to choose from, depending on your need. We have outlined them below for your reference.
- General Inquiry: Use for miscellaneous questions related to Accounting policies and procedures (Travel policies, Procard limits, guest reimbursements, etc.)
- Reimbursement (non-travel): Use to submit non-travel expenses for reimbursement (local meals, office supplies, etc.).
- Submit travel expenses: Use to submit all expenses related to a single trip. We cannot accept multiple trips submitted on one ticket.
- Procard travel receipts should be submitted on this form.
- Purchase order request: Use when a vendor or supplier has provided you with a quote, proposal, or estimate for goods or services.
- Request payment to supplier, student, or guest: Use to pay invoices, guests, or issue prizes/awards to students.
- Submit non-travel procard receipts: Use to submit receipts for all non-travel Procard transactions.
- Multiple Procard receipts can be submitted on the same ticket.
- Please remember to submit receipts promptly.
- Supply order request: Use to order supplies from Office Essentials or other suppliers. Include detailed information like SKUs, quantity, delivery room, etc.
- Submit documentation for third-party charges: Use for suppliers that invoice WU directly when you request services or products (Whittemore House reservations, Flik-managed events, FedEx print or shipping requests, local hotel confirmations, etc.).
- Submit documentation for internal charges: Use to submit approval and information for internally provided services and products (WUIT-managed software, computer equipment, Bear Bucks, campus mail, etc.).
For all tickets, please remember to attach the following:
- Acceptable supporting documentation (receipts should include date, vendor, purchase description & amount, and form of payment)
- Appropriate approval
To look at your expense reports in Workday:
- Click on the Menu option in the top left, then choose the “Apps” tab, click on the “Expenses Hub.” Click on Expense Reports and you will see the list of expense reports.
- If you click on the expense report number on the left, it will open the report and show you what was reimbursed.
- If you click on the expense report number on the left, it will open the report and show you what was reimbursed.
- The header tab on the far left shows the overall summary for the reimbursement.
- The expense lines tab on the far right breaks down each receipt. (Ground transportation for trips is usually combined into one line per trip.)
- If a report has been paid, there will be an Expense Payment tab. This will show you the amount deposited to your account and the list of expense reports it contains below.