While observing the actual station, we noticed two main problems. The first was that the buses at the front of the queue often couldn’t see when one of the first two stop zones were unoccupied, because the buses in the third and fourth stop zones were blocking their view. The second problem was that many patrons would wait near the first stop zone, and couldn’t see the bus numbers that were in the last stop zone – they had very slow reaction times, causing delays when the buses had to wait for them or open their doors again for them to get on. A solution to this would be implementing real time information systems. Sensors in the stop zones could alert the buses in the queue when a spot was open, thus decreasing that delay. Incorporating a screen or monitor to tell the waiting passengers which buses were in each stop zone would decrease the passenger reaction time.
This solution was simulated in the model by designing it such that the first bus in the queue would start moving towards the open stop zone as soon as it opened, and the passengers would have a shorter delay time between when their bus stopped in a stop zone and when the passenger began moving towards the bus. This significantly helped alleviate overall queues and waiting times, as expected.