While Learn@Work is a self-service application, there may be times when additional support is needed. Whether you have questions regarding how to use the system or you are experiencing technical difficulties, help is available.

System Support

In order to track issues with the system and support needs, report the issue via WashU’s ticketing system, Service Now. In your ticket, include as many details as you can (steps you took, which browser and version you are using, screenshots, etc.) to help us come to a solution quickly.

If you unsure how to use Service Now, refer to the ServiceNow IT Portal User Guide.

Supported Browsers

Not sure which web browser to use for accessing Learn@Work? Review the full listing of supported browsers.

Need help learning how to clear your browser’s cache, allow pop-up windows, or general browser support? 

University Help Desks

Washington University’s Information Technology (WUIT) department provides technical and WUSTL Key login support to the university community. Visit the WUIT website to learn how and where to receive the support you need. For WUSTL Key login assistance or support in using Learn@Work, contact Systems & Procedures at 935-5707 or SAP@wustl.edu.

Area Specific Compliance Officers (ASCO)

Each Compliance office at the University has an assigned officer to manage all compliance related activities. These staff members may be contacted for questions related to issues with the content for web-based trainings as well as provide information on the policies related to each requirement. Visit the Office of the Vice Chancellor for Research website for a listing of the various compliance offices along with contact information for each.

Course Development

Creating course content involves more than just uploading content into Learn@Work. It involves careful planning, organization, and knowledge of adult learning theory.

As you begin thinking about your training needs, plan to discuss your overall goals and training with a Learning & Development Specialist on the IT Organizational Change Management team. Submit a service request through ServiceNow, and one of our specialists will contact you to schedule a consultation (aka intake meeting) to discuss your training strategy with you.