FAQ’s

I can’t login to a PC machine?
We’ve simplified logging into Sam Fox School lab computers. You no longer need an account to log in. Each lab computer has a “Student” login (Apple and Windows) which doesn’t require a password. Simply click on the Student account and you’ll be logged into the computer. You will still need to log into your own Papercut account to access printing. Just make sure to log out when you’re done with your session. Since the account is shared I would NOT consider the lab computers an appropriate/reliable place to store/save files.

I can’t Print?
If you are denied a print, the first reason may be you do not have enough money in your PaperCut account. Check the PaperCut web interface to confirm your account balance: http://papercut.samfox.wustl.edu

If you’re printing from your laptop via WiFi, make sure you are connected to “wustl-encrypted-2.0” WiFi network. This is the only WiFi network that allows you to connect to Sam Fox School resources (such as printing) via WiFi. Any other WiFi network and printing will be unavailable.

It is possible there is a problem with the printer you are trying to access. Confirm the name of the printer you are sending the print job to on your computer and at the location of the printer. If you see a physical warning or error message on the printer display screen, immediately notify the lab monitor on duty, or file a Help Desk ticket.

My document didn’t print, yet my PaperCut account was charged
If a document fails to print but your PaperCut account is charged, please file a refund request at Help Desk. Copy and paste details of the print job into the email to expedite your refund.

Please make sure you use your available PaperCut account balance before you graduate or leave the college. NO REFUNDS will be given for leftover money in PaperCut accounts. There are no exceptions to this rule. You may leave money on the account between semesters and years as long as you are an active student.

My computer is giving me errors, where can I have it repaired?
The Sam Fox IT Department will gladly take a quick look at the issue and see if there is a quick solution. For more involved repairs, you’ll be referred to STS (Student Technology Services) for a more in depth repair. If your computer or mobile device is under warranty, you should consult the manufacturer for qualified repair facilities in the area. IT staff can also direct you to a qualified repair center in the St. Louis area.

I can’t connect to the Internet?
If you are plugged into an Ethernet jack, make sure the connections are firm. If you are connected to the wireless network via WIFI please make sure you are connected to wustl-encrypted-2.0 and use your WUSTL-Key.

Can I work in the Whitaker Lab?
Yes! We are always looking for qualified TA’s to work in the lab. Applicants should have some computer knowledge and good customer service skills. If you are interested in working at the lab, please contact Thomas Klein.

What’s the best way to take care of my laptop?
Care of the laptop and protection against theft or damage is the personal responsibility of the laptop owner. Insurance can replace a computer, but it does not protect it against theft or damage and cannot replace lost files. To fully protect your work, back up your data frequently. Please use common sense when on campus or out in public.

Some helpful suggestions and reminders:

  • Don’t leave your laptop unattended in a classroom.
  • Do not leave your laptop bag in unattended cars, or transport it in a flashy bag that invites theft.
  • Always lock your computer down with a security cable whenever possible.
  • Along with your laptop, be aware of the accessories that come with it. Your power supply and battery are costly and are the most commonly stolen items.

To protect against damage, we recommend:

  • Always transport your laptop in a protective sleeve or laptop bag.
  • Use a surge protector between your computer (laptop or desktop) and the electrical outlet. The electronics in a computer are sensitive and can easily be damaged by even a small electrical surge. Ask your vendor to recommend a reliable surge protector.
  • Please be aware of cords and cables attached to your laptop. These can cause a tripping hazard that could potentially pull your laptop off of a table.

How do I check the cost of printing for each printer?

  1. Log into your PaperCut account.
  2. Select “Rates” from the left navigation menu.
  3. Roll over the “Details” on the right side of the chart to see the rates.

Rates are also posted in the Whitaker Lab for standard plotting. If there are no rates posted email the Help Desk or ask a student monitor in the labs. In some unique cases a printer is designated for a specific program area and will be charged outside the PaperCut system. Please check with your area faculty at orientations for these discipline specific printers.

Where are printers located?

  1. Log into your PaperCut account.
  2. Select “Rates” from the left navigation menu.
  3. Roll over the name of the printer on the left side of the chart of the chart. A pop up window will tell you generally where the printer is located.

The name of printer is based on its building location, the floor and sometimes if it is on the north or south location. In some cases, the printer is within a building lab or a program area or studio. Look for the name of the printer posted near the printer.